April 2020 - Newsletter #1

A Small Victory Last Week

If you’ve been reading our previous newsletters, you may already know that the delivery of affordable medications from abroad to customers is being affected by disruptions in the worldwide prescription drug supply chain, limited air cargo transport capacity, customs clearance delays in destination countries and the ability of postal agencies to have carriers deliver to customer locations once packages have cleared customs - all due to the coronavirus crisis. For a detailed account of the situation, we encourage those who have not already done so to read our previous newsletter.

Because we were able to secure more inventory and air cargo space, we shipped 42% more orders last week than we were able to ship the week before, so many more customers will have received emails providing them with tracking numbers for their orders than the week before.

Given how tight the pharmaceutical supply is worldwide and how little air cargo space is available, we’re very proud of our team’s performance in achieving this. They’ve been working around the clock. And we’re incredibly grateful to you, our customers, who have shown us the utmost patience, understanding and been so respectful and appreciative toward our front-line representatives. It means a lot to them and the rest of our team who are working behind the scenes to make our customers and our operations among their top priorities during a time when they are also worried about their own families.

We hope the positive trend in being able to ship more orders more quickly will continue but we caution that the issues we’ve written about in our past newsletter remain significant concerns. We will always be transparent with our customers so we must report that we are still not receiving inventory as quickly as we would like. Moreover, once orders are shipped and land in your country, there may be delays in customs clearance and postal delivery. But getting significantly more prescription drugs last week on their way to the people who need them is a small victory for us and a little something we wanted to share with you.

We encourage customers to who may need medications in the coming months to place their orders now and those whose pending orders await shipping to keep their orders active and in the queue, which ensures they are locked in at the original price quoted at the time of placing the order. That’s beneficial to you because we’ve absorbed most of the coronavirus-related increases in product acquisition costs that we’ve faced to date but may be unable to do so for much longer. Also, the limited pharmaceutical supply, available cargo space for transport and customs clearances will all be allocated to customers on a first-come-first-served basis and it may be quite some time before worldwide drug supply and delivery systems return to normal. Until such time, orders are no longer being billed at the time they are placed. We will hold your billing information but you won’t be billed until your order is dispensed by our pharmacists and ready to be shipped. But, if for any reason you are unable to wait, you can cancel and you won’t be billed for any item that has not been shipped.

NorthWestPharmacy.com is one of the largest and most established online pharmacies providing lower cost medications from abroad to customers worldwide. No competitor offering lower cost pharmaceuticals from abroad can match our supply and delivery capacity during this difficult time so please rest assured we are leveraging all our capacity to ensure orders reach customers as fast as possible in the circumstances.

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