April 2021 - Newsletter #6
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Even Better News About Delivery Times!
Drug shortages "aren’t going away" and drug prices are increasing internationally so please take advantage of the great news about delivery times below to order now and stay one step ahead.
Please forward our new digital booklet to your friends and family who may want to save money on their prescription drugs. A larger customer base grows our volume buying power and reduces our cost of overhead per customer to help keep costs lower for everyone. We sincerely appreciate your continued support!
Don’t miss our Dr. Brynna Connor on the negative mental health consequences of working from home and how you can make working from home health-enhancing.
The 2020 year ended with extended delivery times due to pandemic-related logistics challenges, but this improved dramatically by January 2021, got better in February and we are delighted to report that it is now even better!
Current Delivery Times are the Best They Have Been Since the Pandemic Began
For orders shipped in March 2021, the average delivery times are two to three and a half weeks. Outliers -- which are orders that exceed the average delivery time range by more than a week -- have become rarer among orders shipped in March than in February.
This is a significant improvement from the last three months of 2020 when delivery times were impacted by a further reduction of passenger flights -- on which parcels are transported to their destination -- which was compounded by massive package volumes entering the United States during the holiday season and related customs clearance delays, as well as capacity challenges faced by USPS in the throes of the recent surge of the pandemic.
While current delivery times are still a bit longer than they were prior to the pandemic, we remain mindful that we are still in the midst of new coronavirus variants that have resulted in lockdowns, travel bans and reduced flight schedules internationally which makes it challenging to get orders delivered faster than we currently are.
Yet our current delivery times are now close to what they were prior to the pandemic due in significant part to our implementation of new logistics streams which have reduced delivery times on some 70% of our shipments.
We are Keeping You Informed
We regularly update the disclosures on our website with the latest information we have in order to inform customers of expected delivery times and the reasons for them on the order checkout screens. We make similar changes in the call center disclosures provided when customers order over the phone or call in with questions about delivery. We obtain the consent of customers to the potential extended delivery time before taking orders from them so that they know what to expect. We follow up these disclosures with emails confirming the same and we also send regular newsletters to customers with additional information and updates.
Good news or bad, you'll get a forthright account of the situation from us.
Please be assured that NorthWestPharmacy.com is committed to providing you with open, transparent and detailed communications at all times, and especially during the most difficult of times. Good news or bad, you'll get a forthright account of the situation from us.
The truth is, we are doing everything in our power to get customer orders delivered as fast as possible. But we do not have control over governments, airlines, postal systems or when this pandemic will come to an end. To the customers who have experienced the unfortunate delays and resulting frustration that have come with the pandemic, please know that our team members share your frustration because all we want is to get you safe and affordable drugs as fast as can be. Thankfully, today’s newsletter continues the good news about delivery times which we hope will carry forward as we all work together to overcome the effects of the pandemic that we have all had enough of.
With more than 375,000 customer reviews, NorthWestPharmacy.com is the most reviewed and independently five-star rated online pharmacy in the world providing prescription drug savings to customers worldwide. Nobody offering safe and affordable pharmaceuticals from abroad can match our supply and delivery capacity during this difficult time so please be assured we continue to successfully deliver orders to customers as we have done since the beginning of the pandemic.
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