February 2021 - Newsletter #6

Some Good News About Delivery Times!

Approximately one-quarter of customers who ordered in the three months leading up to the Christmas holiday season experienced extended delivery times. We were as frustrated as they were but today we are happy to report some good news!

What are the Current Delivery Times?

For orders shipped in January 2021, the average delivery times are two to three and a half weeks. We are observing similar delivery times for orders shipped in February too. (Please note that these are the average delivery timelines we are observing but some parcels are arriving as quickly as a week after shipping, while in rare cases, they can take more than five weeks.)

This is a significant improvement from the last three months of 2020 when delivery times were impacted by a further reduction of passenger flights -- on which parcels are transported to their destination -- which was compounded by massive package volumes entering the United States during the holiday season and related customs clearance delays, as well as capacity challenges faced by USPS in the throes of the recent surge of the pandemic.

While current delivery times are still longer than they were prior to the pandemic, we remain mindful that we are still in the midst of new coronavirus variants that have resulted in more travel bans and flight reductions internationally which makes it challenging to get orders delivered faster than we currently are. As but one example, a significant number of our orders are dispensed and shipped from the United Kingdom. But many flights to and from the UK have been canceled due to the spread of the new UK coronavirus variant and the related travel bans to and from the UK. The UK's current national lockdown has not made it any easier to get these orders expedited.

Yet our current delivery times are now close to what they were prior to the pandemic due to both the reduction of mail volume clearing customs since the holiday season ended and our implementation of new logistics streams which have reduced delivery times on some 40% of our shipments and which we advised about in a previous newsletter in January.

We are Keeping You Informed

We regularly update the disclosures on our website with the latest information we have in order to inform customers of expected delivery times and the reasons for them on the order checkout screens. We make similar changes in the call center disclosures provided when customers order over the phone or call in with questions about delivery. We obtain the consent of customers to the potential extended delivery time before taking orders from them so that they know what to expect. We follow up these disclosures with emails confirming the same and we also send regular newsletters to customers with additional information and updates.

Please be assured that NorthWestPharmacy.com is committed to providing you with open, transparent and detailed communications at all times, and especially during the most difficult of times. Good news or bad, you'll get a forthright account of the situation from us.

The truth is, we are doing everything in our power to get customer orders delivered as fast as possible. But we do not have control over governments, airlines, postal systems or when this pandemic will come to an end. To the customers who have experienced the unfortunate delays and resulting frustration that have come with the pandemic, please know that our team members share your frustration because all we want is to get you safe and affordable drugs as fast as can be. Thankfully, todays newsletter presents some good news which we hope will carry forward as we all work together to overcome the effects of the pandemic that we have all had enough of.

So Many Reasons to Order Well in Advance

Please stay ahead of delivery slowdowns, drug shortages and drug price increases during this pandemic while export bans, logistics disruptions and lockdowns exacerbate the various challenges in the movement of goods and the procurement of inventories. The best thing you can do to help secure timely delivery of your medications at the current prices is to order well in advance. This gives us and delivery systems more time, if necessary, to get your order to you well before you are going to run out of your supply at home. We encourage customers who may need medications in the coming months to place their orders now.

With more than 375,000 customer reviews, NorthWestPharmacy.com is the most reviewed and independently five-star rated online pharmacy in the world providing lower cost medications from abroad to customers worldwide. Nobody offering safe and affordable pharmaceuticals from abroad can match our supply and delivery capacity during this difficult time so please be assured we continue to successfully deliver orders to customers as we have done since the beginning of the pandemic.

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